BookByOnline
CUSTOMER CRM

Every client, remembered

A 360° view of every customer — visit history, notes, memberships, loyalty and documents, all in one timeline.

★★★★★ 4.9 on Capterra·HIPAA & GDPR ready
New member added
Aisha K. · Gold tier
Repeat rate
62%
62%
Repeat rate
360°
Client view
+1.4×
Lifetime value
History kept
PURPOSE-BUILT

Built for the way you work

🗂

Client timeline

Every booking, payment, note and message in one clear history.

🏅

Memberships & loyalty

Run tiers, points and rewards that keep clients coming back.

🏷

Tags & segments

Group clients to target offers and spot who's at risk of churning.

📎

Notes & documents

Consent forms, files and private notes attached to each client.

Preferences

Favourite staff, allergies and details remembered every visit.

Import & export

Bring your existing client list in and export anytime.

RETENTION

Turn visitors into regulars

With every detail in one place, you deliver a personal experience that earns loyalty — and the data to grow it.

  • Memberships, packages and loyalty
  • Smart segments and tags
  • Marketing preferences & consent
Preview the booking page →

We finally know our clients. Personalised follow-ups have pushed our repeat rate past 60%.

MR
Mia Rodriguez
Owner · Velvet Studio, Manchester

Know every customer

Start your CRM free — import your client list in minutes.